Frequently Asked Questions

Our policy lasts 14 days for all film or camera purchases. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Film or camera purchases that are not in the same condition as bought are subject to a 20% restocking fee.

We DO NOT accept returns or replacements in the case where the customer has a buyers remorse or needs a smaller/larger size or a different color.

To initiate a return, please contact us

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Film or camera purchases that are not in the same condition as bought are subject to a 20% restocking fee.

We are able to cancel most orders as long as we’re notified before they have shipped out. After an item leaves our hands, we can no longer cancel the order.

If you need to make changes to your order, contact us!

Expect a tracking number within three business days.

We are obsessive packagers. Receiving thousands of parcels over the years has taught us what it takes to get your item to your door in the same condition it left ours. Contact us ASAP if something isn't looking right upon delivery.

Unfortunately, once an item leaves our facility we have no control over shipping times and logistics. All projected delivery dates are provided directly by the shipping carrier and are only estimations.

Please note: We cannot guarantee alternate methods of shipping unless arranged and confirmed prior to order.

If your order has not shipped yet, we should be able to change your shipping address. Reach out to us and we can update this information for you.